Role: Support Technician (Full Time)

Work hours: 40hrs per week, Monday – Friday, 8:00am to 5:00pm

Location: Onsite w/ client site visits as needed

(Main Office Perry Hall, MD)

Hammett Technologies is a provider of innovative IT solutions and services. We are a group of driven and hard-working individuals, and we are currently seeking a dynamic and goal-oriented person to join us as a Support Technician.

In this role, you will be responsible for providing technical assistance and support to end-users within the organization’s large customer base. This position involves troubleshooting hardware and software issues, maintaining IT equipment, and ensuring a seamless technology experience.

Key Responsibilities:

• Monitor systems and provide onsite support to end-users, addressing hardware, software, and network-related issues.
• Diagnose and resolve technical problems in a timely and efficient manner.
• Install, configure, and maintain desktops, laptops, printers, and other devices.
• Conduct hardware upgrades and replacements as needed.
• Install, upgrade, and troubleshoot software applications.
• Assist users with software-related issues and provide training when necessary.
• Respond to user inquiries via phone, email, or in person and provide technical assistance as needed.
• Offer guidance on using technology and applications to enhance end-user productivity.
• Troubleshoot fundamental network connectivity issues and escalate more complex problems.
• Assist in the setup and configuration of network devices.
• Maintain accurate records of hardware and software inventory.
• Document support activities, resolutions, and procedures for future reference.
• Accurate entry time and work notes in the ticketing system.
• This position will be in person at our main office. However, will require on-site support for our customers as needed.

Skills, KPI’s and Experience We Value

• Highschool Diploma
• CompTIA A+ Certification
• CompTIA Net+ Certification
• Knowledge of Office/Microsoft 365
• Familiarity with common Helpdesk tools/software
• Excellent organizational and documentation skills within a technical capacity
• Excellent Customer/ Client Focus Care
• Excellent Problem Solving/ Analysis
• Reliable transportation is required at time of hire

Please submit your cover letter and updated CV to:

job@hammett-tech.com